Refund policy

For Returns and Exchanges please review our Returns and Exchanges page by clicking here.

For Cancellations and Refunds

If you have just placed an order and would like to cancel it for any reason then please get in touch with us immediately before we ship out your order so that we can cancel the order for you.

We have set payments at authorise on purchase which means we will not collect the funds from your method of payment until we have actually shipped out your order so as a result of this we can easily cancel your order without any charges being incurred to us by our payment gateway or to yourself. However, once your order has been shipped then it would be too late for us to cancel in which case you would need to return the product(s) unopened once you receive your order.

Cancelled orders will automatically initiate a void on the transaction so the payment will be credited back to your account. If you paid by credit or debit card then it can take a couple of days to go back into your account (this is something beyond our control).

Faulty Goods
Should you receive a faulty product then in some circumstances we may be able to refund or replace without the need to have the faulty product returned to us but where we would require the goods back we will cover the return postage cost.

We double check or sometimes check more than that to ensure we send out the correct product (and size) so you can rest assured you will receive the correct product from us as per your order. In the rare occasion where a slip up may have occurred from our side then we will bear the costs of any returns / replacements.